Frequently Asked Questions

I'm a member of the public with a question about one of your products

How do I become a trade customer?

I've registered but I can't log in

What's your minimum order quantity?

Do you offer discounts?

What are your delivery terms?

How do I pay?

Can I get a credit account?

Do you dropship?

None of the above.


I'm a member of the public with a question about one of your products

Bonningtons don't sell direct to the public.  For all consumer issues, please see our Non Trade Customers page.

How do I become a trade customer?

Click here to register as a trade customer.  If your business meets our criteria, your account will be approved and you will be able to place your order online straight away if you wish.

I've registered but I can't log in.

To log in, you need to enter your username and password.  Your username is the email address which you used when you registered.  Your password is the password you chose when you registered.  Log in details are case sensitive.

If you have forgotten your password, click on the "forgotten password" link and it will be emailed to you immediately.

N.B.  after 3 failed log in attempts, you will be locked out of your account for 15 minutes.  Please try logging in again after that time.

What's your minimum order quantity?

Our minimum order quantities are as follows:

UK Mainland          £500.00

Northern Ireland, Ireland, Outer Hebrides, Scottish Highlands, Channel Islands, Orkney, Isle of Man, Isle of Wight      £750.00

Rest of the World   £1000.00

Do you offer discounts?

When you register on the website you will see our trade price (ex VAT).  This is the price you pay and applies to both carton and pallet quantities.  

We hold regular promotions across all categories which include addtional discounts.  Click here to see all current promotions.

What are your delivery terms?

For domestic deliveries, see our shipping page.  For non-UK deliveries, see our International Customers page.

How do I pay?

We accept most major credit cards through our secure payment gateway.  We also accept payment by bank transfer and cheque.  Please note:  bank transfer payments take up to 3 working days, cheque payments take up to 2 weeks to clear.

Can I get a credit account?

All new customers must place a minimum of 3 orders on a pro forma basis before being considered for a credit account.  Please contact your sales representative or  customerservice@bonningtons.com if you wish to be considered for a credit account.

Do you dropship?

No, we do not offer a dropship service.  

None of the above.

If your question is not covered by the above, please chat to us using the online chat button, or contact us on one of the following email addresses:

For product issues and returns, all consumer queries:  customerservice@bonningtons.com

For order queries including dispatch date and order tracking:  orders@bonningtons.com

For help using this website, problems with logging  in:  websales@bonningtons.com

For any other queries, please contact your sales representative or call Head Office on 0115 985 4119.

Thank you.

 

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